At ZS Organic Artisan, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and purchase our products.

1. Information We Collect

1.1 Personal Information

When you place an order or contact us, we may collect the following information:

• Full name
• Email address
• Mobile phone number (WhatsApp)
• Delivery address (Qatar)
• Building number, unit, street number, and zone
• Any additional delivery instructions you provide

1.2 Order Information

We collect information about your purchases, including:

• Products ordered
• Order quantities
• Order date and time
• Order total

1.3 Technical Information

We may automatically collect certain information when you use our app:

• Device type and operating system
• App version
• Language preferences
• App usage data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including delivery coordination
• Communication: To communicate with you about your orders, respond to inquiries, and provide customer support
• Service Improvement: To improve our app, products, and services based on your feedback and usage patterns
• Marketing: To send you promotional materials and updates about our products (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Delivery Partners: We share necessary delivery information with our delivery service providers to fulfill your orders
• WhatsApp Communication: We use WhatsApp to communicate with you about orders and inquiries
• Legal Requirements: We may disclose your information if required by law or to protect our rights and safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is retained for accounting and legal purposes.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to the processing of your personal information
• Portability: Request transfer of your information to another service

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Links

Our app may contain links to third-party websites or services (such as social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by updating the "Last Updated" date at the top of this policy and, where appropriate, by providing notice through our app.

10. International Data Transfers

Your information is processed and stored in Qatar. If you are accessing our services from outside Qatar, please be aware that your information may be transferred to, stored, and processed in Qatar or other countries where our service providers are located.

12. Consent

By using our app and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our app or services.